CheckIn Merchandising™ enables front desk teams to maximize revenue and guest satisfaction by making consistent and effective upsell offers.
CheckIn Merchandising™ creates dynamic and intelligent upsell offers for potentially every hotel guest, regardless of booking channel or the availability of contact data. This sophisticated, data-driven upsell solution empowers front desk personnel to boost the property’s bottom line while also providing every customer with a better experience.
Benefits of Nor1’s CheckIn Merchandising™
Optimizes revenue through intelligent upsell offers and pricing
– Averages $2+ incremental RevPAR for business hotels and $4-6+ for resort/destination; most goes straight to the bottom line
Increases guest engagement and satisfaction
– “What’s measured is managed and increased.” Our real-time performance metrics motivate a team to engage every customer with a strategic merchandising offer that enhances the guest experience
– Surveys show that guests receiving paid or unpaid upgrades experience a 10-20% higher satisfaction level
Creates operational efficiency and reduces expensive overhead
– Turns all front desk agents into empowered and engaged upsellers
– Saves significant team and agent effort at check-in
– Also saves time, which the team can use to focus on serving guests
Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient user interface that is simple to navigate and use, and a team behind it that has been beyond responsive and supportive. I highly recommend this tool to all hoteliers.
Director of Front Office/Reservations
Boston Park Plaza