Archive for Hospitality

Hotels Close to the Runway, but Far from Stress
by nicoleh
on May 3, 2012
in Hospitality
with no comments

Hotels Close to the Runway, but Far from Stress

A great New York Times article today discusses the evolution of the airport hotel.  Some of our most successful eStandby Upgrade partner properties are mentioned.

In fact, we were happy to see the Hyatt Regency Orlando Airport included in the article. This hotel under the guidance of Revenue Manager, Donald Hood,  added two virtual room types, High Floor and Runway View,  through eStandby which generated an additional $22,000 in bottom-line profit for the property in 2011.  Their commitment to awarding upgrades in advance, reviewing SmartQ daily for best revenue opportunities, and one-step-up-upgrading yielded a 79% Revenue Realization Rate last year.

Donald Hood and his front desk team make a stay at the Hyatt Regency Orlando Airport “rewarding”!
Amenities Guests Love
by nicoleh
on April 10, 2012
in Hospitality
with no comments

Amenities Guests Love

At Nor1, we encourage our hotel partners to look for more ways to increase their ADR without affecting occupancy. eStandby Upgrade gives hoteliers the opportunity to do just that, by providing revenue-generating opportunities above the already confirmed booking. One way to do this is by monetizing amenities and services that guests continually indicate there is a demand for – high floors, corner rooms, pool views, late check-ins – you get the idea! So we are happy to see this survey from Hotels.com that shared what guests like most.

Hotels.com Amenities Survey

USA Today Article Touts eStandby Upgrade.
by nicoleh
on March 21, 2012
in Hospitality
with no comments

USA Today Article Touts eStandby Upgrade.

This week, USA Today’s travel writers checked into three popular hotels, according to Trip Advisor,  to see if they kept up with the praise of guest reviews.  DC’s Hotel Palomar, a Kimpton Boutique hotel, offers outstanding customer service in addition to its luxury boutique accommodations.  But what was writer Jayne Clark most impressed with? The “standby upgrade” offered to her.  Not only was she willing to pay for the upgrade – she thoroughly enjoyed her experience!

Read the article:

http://travel.usatoday.com/hotels/story/2012-03-15/TripAdvisors-No-1-hotels-yield-some-surprises/53556504/1

Attention Revenue Managers: 10 Tips for eStandby Success
by admin
on February 10, 2012
in Hospitality
with no comments

Attention Revenue Managers: 10 Tips for eStandby Success

  1. Don’t procrastinate. In the hectic world of hotel daily life, many tasks compete for your time. One way to avoid a last minute crunch is to handle your eStandby Upgrade responsibilities early in the day, or even several days before guest arrival, especially, if you know the desired room type will usually be available. You will be less likely to miss the revenue opportunity!
  2. Just because you are full, doesn’t mean you can’t upgrade. In fact, many of our skilled users make most of their money when they are full, because they usually have sold more lower-rated rooms than they have in actual inventory, or they have Run of House rooms that can be placed anywhere. Simply award your e Standby upgrades first to get paid for them, then, handle the rest of the room moves as needed to balance the house. SOLD OUT. Don’t forget, just because you are sold out does not mean you can’t earn more revenue. Upgrades may be available and you can increase RevPAR without increasing occupancy by awarding them from the SmartQ.
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