An empowering upsell solution that intelligently makes the right offer for the right guest at check-in.
- Drives Optimized Revenue Production with Intelligent Offers & Pricing
- On average $2+ incremental RevPAR for Business Hotels, $4-$6+ Resort/Destination, the majority straight to the bottom line.
- Increases Guest Engagement and Satisfaction
- What is measured is managed and increased. Real-time performance metrics motivate team to engage each and every guest with a strategic merchandising offer with a focus on enhancing the guest experience.
- Surveys have validated that guests who receive upgrades (paid & unpaid) experience a 10%-20% higher level of satisfaction.
- Creates Operational Efficiency & Reduces Expensive Overhead
- Transforms all front desk agents into empowered, engaged upsellers
- Real-time offer generation saves significant effort of Agent/Team at Check-in.
- Management System – Saves hours and effort of team, so they can focus on serving guests.
- Various types/levels of Integration (PMS Agnostic)
- Designed to drive agent behavior via Education, Gamification, Incentification.
- Powered by Nor1’s PRiME® Pricing & Merchandising Intelligence Engine – Real Time Offers provided to Check-In team.
- Complete integration with eStandby® and eReach™.
- Corporate Level Transparency & Management
- “One Touch” – Goal, Incentive, Commission & Audit Management.
- Hotel Outlets (Restaurant, Spa, Bar) merchandised along with Room Inventory.
Front desk personnel can feel confident in each upsell offer they make to a guest as it was created with real-time, decisions intelligence to better predict the customer’s willingness to accept that offer. CheckIn Merchandising makes the right offer whether the guest is a business or leisure traveler. The statistically driven PRiME engine is the innovative backbone to Nor1’s comprehensive upsell platform.
AGENT PERFORMANCE AND INCENTIVE TRACKING
CheckIn Merchandising Management Reporting tracks agent performance from check-in to check-out. Reports are presented in a variety of customizable formats. Nor1’s CheckIn Merchandising can be configured to automate a staff incentive program, which will motivate usage and compliance to drive guest and employee satisfaction as well as revenue.
CheckIn Merchandising™ enables front desk teams to deliver upsell offers in a consistent and effective manner.
CheckIn Merchandising dynamically extends intelligent upsell offers to potentially all guests checking into a hotel, regardless of their booking channel or the availability of contact data. This sophisticated and smart upsell solution empowers front desk personnel to give each guest a better experience while boosting the property’s bottom-line.
Benefits of a “Brand” Standard
CheckIn Merchandising Program
- Transform all front desk agents into empowered upsellers
- The right upsell offer is extended to the right guest
- Loyalty and guest experience improves with relevant and targeted offers
- Get more revenue from OTA bookings
- Create greater utilization of fixed assets
- Data capture and reporting for front desk incentive programs
- Creates operational efficiencies
CheckIn Merchandising optimizes revenue beyond what is possible with manual front desk programs
Download CheckIn Merchandising Brochure