eReach Mobile Upsell Hotel Solution

Nor1’s intelligent merchandising solution delivers real-time, targeted and relevant offers to the right
customer at the right time.

 

 

estandby upgrade signup button

The first and only complete customer merchandising platform—eReach™ empowers the travel industry to stay connected to their customers throughout the travel lifecycle. Whether through a mobile device (app or email), desktop or tablet—eReach enables hotels, airlines and third-party sources to actively merchandise services that increases revenue and enhances the customer experience.

In-destination travel upsell merchandising solution

eReach uses the industry’s most sophisticated pricing and merchandising engine, PRiME®, to make dynamic, guest-centric, individually customized upsell offers. The patented PRiME decision engine takes into account all the important factors of the travel company and the customer in order to serve an optimal upsell offer in real-time for each individual customer.

  • Engage customers in real-time, with brand-centric offers
  • Generate new revenue by selling more of your travel company’s offerings that include:
    - Restaurants
    - Bar/Lounge
    – Spa
    - Golf
    - On-property activities
  • Monetize your customers existing in-destination 
 spend by capturing revenues from 3rd-party sources 
such as Tours & Activities, Ground Transportation, 
Event Tickets, Parking, etc.
  • Enjoy the benefits of PRiME which automatically 
makes the optimal offer to the customer 
at the right time
  • Increase customer satisfaction and loyalty

 

Stay connected to your customers after check-out.

Nor1’s eReach allows travel companies to continue building customer relationships after their trip has ended. Send customized offers based on customers past trip activity to motivate future reservations and bookings—that entices them to come back.

ereach travel merchandising post-checkout

 

eReach Mobile Travel Merchandising

 

Mobile Intrastay upsell offers

EMAIL EXAMPLE:

iMAGiNE App Email

Benefits of eReach

  • Global brand control with local property flexibility
  • Track and monitor performance
  • Increase wallet share by driving foot traffic to hotel outlets
  • Intelligently target different customer segments such as Loyalty members, Groups, etc.
  • Make offers for nearby restaurants, events, tours & activities and ground transport
  • Promo codes allow for easy redemption handling by staff across a wide variety of POS systems
  • Mobile SDK for direct integration into native mobile apps

Augment travel specific offers with 3rd-party in-destination offers:

  • Over 40,000 destination-based offers available for immediate transaction including Tours & Activities, Ground Transport, Parking, Dining, Event Tickets and more
  • Ability to optionally endorse/recommend vendors with a ‘stamp of approval’
  • Add your own 3rd-party offers
  • Leverage advanced reporting to gain visibility into customers’ in-destination spending

 

 

VOUCHER EXAMPLE:

eReach Web Dinner Voucher

 

 

 

 

Download Download eReach Brochure