Nor1’s eXpress Upgrade™ delivers upsell offers that take into consideration eStandby® requests and can be scheduled all the way to day of check-in.

FEATURES

  • Mobile-first approach, with multi-Channel capability (Email; Desktop; SMS; In-App)
  • Offer-timing, pricing & merchandising all driven by PRiME® decision intelligence (Machine Learning/Artificial Intelligence)
  • Adherence to and support of brand standards and business rules
  • Create targeted offers for Loyalty, Business, Leisure, Family, and Groups with a predefined communication schedule for each
  • Room offers based on real-time inventory access
  • Guest upgrade acceptance drives a confirmed inventory update

Nor1 Merchandising Platform : 

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BENEFITS

  • Drives Revenue by eliminating “complimentary” upgrades
  • Customizable business rules to support existing pricing strategy and upgrade approach
  • Highly relevant pre-arrival communication that improves guest satisfaction
  • Proven guest interested rate of over 50% on Nor1 Upgrade Offers
  • Reduces operational friction at check-in
  • Completely integrated into the Nor1 Merchandising Platform

INTEGRATION

  • PMS/CRS agnostic – both can be utilized to enable eXpress UpgradeTM