Nor1’s eXpress UpgradeTM delivers upsell offers that take into consideration eStandby® requests and can be scheduled all the way to day of check-in.
- Drives Revenue by eliminating “Zero-$” upgrades
- Customizable pricing strategy to support any existing approach
- Highly relevant pre-arrival communication that improves guest satisfaction.
- Proven guest interested rate of over 50% on Nor1 Upgrade Offers
- Eliminates operational friction at check-in
- Completely integrated into the Nor1 Merchandising Platform
- PMS/CRS agnostic – both can be utilized to enable eXpress UpgradeTM
Nor1 Merchandising Platform :
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- Mobile-first approach, with Omni-Channel capability (Email; Desktop; SMS; In-App)
- Offer-timing, pricing & merchandising all driven by PRiME® decision intelligence (Machine Learning – Predictive Analytics)
- Adherence to and support of brand standards and programming
- Create targeted offers for Loyalty, Business, Leisure, Family, and Groupswith a predefined communication schedule for each
- Room offers based on real-time inventory access
- Guest upgrade acceptance drives a confirmed inventory update