FrontDesk Upsell® dynamically extends intelligent upsell offers to potentially all guests checking into a hotel, regardless of their booking channel or the availability of contact data. Through a hotel’s PMS, this sophisticated and smart upsell solution empowers front desk personnel to give each customer a better experience while boosting the property’s bottom-line.
Front desk personnel can feel confident in each upsell offer they make to a guest as it was created with real-time, decisions intelligence to better predict the customer’s willingness to accept that offer. FrontDesk Upsell makes the right offer whether the guest is a business or leisure traveler. The statistically driven PRiME engine is the innovative backbone to Nor1’s comprehensive upsell platform.
FrontDesk Upsell Management Reporting tracks agent performance from check-in to check out. Reports are presented in a variety of formats including day-by-day, shift-by-shift, and agent-by-agent. Nor1’s FrontDesk Upsell can be configured to automate a staff incentive program, which will motivate usage and compliance to drive guest and employee satisfaction as well as revenue.
Nor1’s eStandby Upgrade and FrontDesk Upsell are now available for hotels through integration with MICROS OPERA to deliver complete visibility of upsell offers, results and reporting.
FrontDesk Integration enables eStandby® upsell decisions to be made using a single tool, the PMS, and then updates the affected reservation records in real-time. In fact, the moment a hotel guest makes an eStandby Upgrade request, a special comment is inserted on the reservation record, indicating the selections made as well as the pricing commitment.
Revenues generated by eStandby Upgrade and FrontDesk Upsell are automatically tracked separately from the guests’ initial reservations and can easily be moved to different payment windows, routed to separate accounts or simply excluded from existing AR arrangements on the reservation. This is particularly important for OTA bookings. Integration makes invoice/revenue auditing more seamless and allows accounting to work on exceptions, rather than an all reservations audit.
Nor1 solutions use OPERA’s alerts functionality to ensure accurate information is available to your agents and proper communication is provided to your guests, resulting in improvement in overall guest loyalty and satisfaction.